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Repairs, Inspections & Safety Checks Inside Your Home

Last updated 21 August 2020

Since the start of the coronavirus epidemic, the way we complete repairs, inspections and safety checks inside your home has changed. These changes are to help reduce the spread of coronavirus.

Government guidance recommends that:
  • Landlords and tradespeople can visit inside most people’s homes to carry out any work or maintenance provided it is carried out in accordance with guidance for professionals working in people’s homes and any advice on local measures that may be in place to prevent the transmission of coronavirus.
  • If you are not self-isolating, you can allow landlords, contractors or local authorities access to your home in order to carry out a range of works. These include:
    • Routine inspections, including annual gas safety checks.
    • Essential and non-essential repairs and maintenance.
    • Planned maintenance activity inside and outside the home.
  • From 1 August 2020, following the relaxation of guidance, clinically extremely vulnerable, clinically vulnerable or shielding households may permit landlords and contractors to carry out routine repairs and inspections in the home. It is important that the latest guidance on social distancing and working safely in people’s homes is followed whenever possible.
  • For self-isolating households, no work should be carried out in a home unless it is to remedy a direct risk that affects the safety of the household. For these essential and urgent works prior arrangements should be made to avoid any face to face contact, for example (e.g. when answering the door).
If you have an emergency, urgent repair, please contact us as soon as possible.
For non-urgent issues, we will work with you and take a practical and common-sense approach to visiting your home, while complying with coronavirus restrictions.

Before The Visit To Your Home

Before a visit to your home we will:

  • Check if any members of your household are:
    • In a vulnerable or shielded category (aged 70 plus and/or at increased risk of severe illness from coronavirus)
    • Self-isolating
    • Suffering from coronavirus
    • Suffering coronavirus symptoms
  • Check that the contractor is not suffering coronavirus symptoms
  • Communicate with you to ensure the household understands the social distancing and hygiene measures that should be followed

Any household where a person is suffering coronvirus, suffering from coronavirus symptoms or subject to quarantine restrictions is advised to self-isolate and avoid having any visitors to their home.

Where a household is self-isolating, we will usually agree with you to delay visiting the property until after the isolation period has ended. The visit will be rearranged to take place as soon as possible after the isolation period ends. However, works that affect the safety of the household will be completed after prior arrangements are made to avoid any face to face contact, for example (e.g. when answering the door).

During The Visit To Your Home

During the visit to your home the current guidance recommends:

  • Upon arrival at the property, the contractor will communicate the social distancing and hygiene measures that should be followed
  • The contractor and members of the household should observe social distancing.
  • The contractor and members of the household should observe good hygiene.
  • The contractor will not use use personal protection equipment (PPE) unless they were already using PPE in their work activity to protect against non-COVID-19 risks (link to government advice).
  • The minimum number of contractors needed to complete the work should enter a property
  • Before leaving the property, contractors should organise disposal of waste materials
  • Before leaving the property, contractors should sanitise any surfaces that are used
Social Distancing

Social distancing measures are intended to reduce close contact between people to prevent the spread of coronavirus. The government has published guidance on social distancing:

During a visit to a property by a contractor or ourselves, we will ask you where possible to:

  • Minimise the number of people in the houshold who interact with a visitor to the property.
  • Observe social distancing so that anyone in the household who interacts with a visitor should keep 2 metres apart from the visitor.
  • Allow a visitor to use the door to the property which reduces the number of rooms the visitor must enter.
  • In the room(s) where the work is taking place, if possible keep the windows and any external door open to increase ventilation.
  • Keep internal doors shut to the room(s) where works do not take place.

Further Information

For further information please contact us by phone or email us using the contact page